Property Recruitment Team Manager Vacancy In Sykes Cottages

Hiring Organization / Company: Sykes Cottages
Basic Salary: To Be Discussed
Employement Type: Full-Time

Job Details:

Job Title: Property Recruitment Team Manager

Location: Chester Head Office - One City Place

Department: Property Recruitment Department

Who we are

Sykes Holiday Cottages is one of the UK’s largest independent holiday letting agency; a successful travel business with strong year-over-year growth and ambitious plans for 2021 and beyond. Offering more than 17,000 holiday homes across the UK, Ireland and New Zealand, we are immensely proud to say we took over 1 million customers on holiday last year alone and show no signs of slowing down on our next ambitious goals.

Despite our success, our people and culture are what sets us apart from other businesses and has helped us earn our title as one of the Sunday Times’ Best Companies to Work For for two years consecutive years.

Our unique culture is something we strive to retain and is ingrained heavily in each and every one of our employees from day one of their Sykes journey. One of our strongest areas of focus remains in instilling our five Company Values into every aspect of our business which despite our rapid growth, still stays at the heart of everything we do. By Achieving Together, Communicating Honestly, Growing and Learning, Earning Trust and Driving Innovation and Change, we have been able to remain true to our original ethos set out 27 years ago and ensuring we stay true to our Customers, Owners and Colleagues alike.

We ensure we don’t simply pay lip-service to our Company Values and drive increasing attention into developing our strong company culture. Whether this be through our Cultural Orientations, Personal Development of each of our employees, our impressive list of L&D Workshops or our sheer investment into employee wellbeing, our company culture is cemented within our identity and ensures we remain an employer of choice year on year.

What you will be doing

We understand that in order to thrive and continue our fast paced expansion, it is essential that we keep growing our Portfolio of cottage rental properties, and our Property Recruitment Team sit right at the forefront of this project.

As our latest Team Manager, you will be joining our wider Property Recruitment Department, fondly heralded as the ‘engine room’ of Sykes Cottages. One of the longest standing departments in the business, our Property Recruitment Team have stood the test of time, year on year growing their ranks and exceeding their ambitious sales targets to become one of our largest teams at Sykes Cottages.

You will sit within a crucial role in our fast paced team, responsible for managing, mentoring and coaching our team of Property Experts to ensure our department exceeds targets.
As our newest Team Manager, you will be responsible for all aspects of your team including delivering 1-2-1’s to ensure the team is aware of KPI’s, quality measurement and workload expectations as well as distributing leads fairly across the team. You will also be accountable for ensuring your team deliver outstanding customer service and quality, through test and learn initiatives, consistent communication with your team and others and creating a seamless journey for new owners. This role will also include collaboration with our Field Based and Revenue Management departments to share knowledge, research and competitor data to drive success.

The Property Recruitment Team Manager must have a credible knowledge of managing people, driving change and have a proven track record in improving results alongside delivering outstanding customer service and quality. Ideally the ideal candidate will have held a senior or managerial position within teams, preferably within the travel or leisure sector. We are looking for a candidate who is meticulous in their attention to detail with a strong commercial acumen.

This is a full-time, permanent role within an expanding team dedicated to providing high-quality, industry-leading solutions to facilitate the growth ambitions of the business.

As our newest Team Manager you will have the following key skills:

  • Previous team leading/management experience
  • Proven track record in driving results
  • Change management experience
  • Proven track record in coaching and motivating
  • Excellent time management skills
  • Ability to recognise problems and areas for improvement
  • Strong communication skills
  • Commercial acumen and awareness
  • Data analysis and data interrogation experience
  • Knowledge of HR policies, practices and procedures
  • Negotiation experience

You will be accountable for the following:

  • Accountability for team performance
  • Ensuring shifts are suitably covered to ensure productivity and efficiency
  • Understanding of all organisations products, services, procedures and guidelines
  • Conduct regular reviewed will staff performance and manage under performance
  • Feedback to relevant department on improvements based on staff/customer feedback
  • Ensure a safe and harmonious working environment
  • Motivate and support team members to achieve
  • Mentor teams
  • Drive performance and improvements
  • To work alongside the Senior Management teams within and outside of the Property Recruitment department of Sykes Cottages to deliver outstanding results
  • To positively drive change, to motivate and inspire team members.
  • To create an environment orientated to trust, open communication, creative thinking and working collaboratively

Please note: Whilst our offices are closed due to the latest government restrictions, this position will be office based when normality resumes. Applicants should be available to work solely from our Chester head office.

Job Types: Full-time, Permanent

Salary: £20,000.00-£25,000.00 per year


  • Holidays
  • Weekends

Work remotely:

  • Temporarily due to COVID-19

Job Location Information:
City: Chester
State: Eng
Country: Gb
Location: Chester Ch1
Job Listing No# : 143857

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