Customer Service Advisor - Home Based Vacancy In Optionis

Hiring Organization / Company: Optionis
Basic Salary: To Be Discussed
Employement Type: Full-Time

Job Details:

Customer Service Roles Available with IMMEDIATE STARTS

Shift Patterns Between core hours of 8am – 7pm, Home Based Role

Here at Optionis we are looking to expand the heart of our business – our operations teams.

We are looking to recruit passionate and energetic customer service professionals to join our growing business.

As a business, we continue to work remotely, therefore these positions will be home based.

The Optionis Group is one of the UK’s most successful professional services companies. Through our brands, we specialise in managing tax, employment, accountancy and legislative compliance for the UK’s small businesses and contingent workforce. Our solutions are market leading, and we’re always looking out for the best possible employees.

Could you be one of our best Employees? This is what you will be doing:

Key Responsibilities:

  • Ensuring all telephone and email enquiries are resolved to the client’s satisfaction.
  • To manage the expectations of all clients through effective communication and ownership.
  • To maintain a high level of personal drive and the highest standards of accountability and professionalism at all times.
  • Provide reactive and proactive support to increase the likelihood of retention.
  • Be a credible face of the Parasol business and ensure that clients are well informed in relation to further potential offerings.

Person Specification:

  • Previous experience in a Contact Centre environment.
  • Ability to communicate clearly.
  • Strong customer focus.
  • Ability to be innovative and use own initiative.
  • Personal workload organisational and time management skills.
  • Ability to deal with difficult situations in an assertive and supportive manner.
  • Ability to work as part of a team with active and valuable contribution.
  • An understanding of and adherence to all confidentiality aspects required.
  • An understanding of and adherence to all relevant health and safety procedures.
  • Excellent computer and keyboard skills with experience of using Microsoft Office applications.
  • Ability to work flexibly to meet the demands of the business including shift rotations and weekend work.

Company Benefits:

  • Immediate Starts Available!
  • 4 Day Working Weeks between Mon – Fri
  • 23 Days Holiday, Plus an Additional Day Off for Your Birthday!
  • Holiday Buy & Exchange Scheme
  • Exclusive Discounts & Offers from ‘Savings Pal’ - UK’s Leading Benefits Platform
  • The Opportunity to Earn Vouchers for Business Referrals & Reviews
  • Casual Dress Code
  • Eye Care Vouchers – Specsavers
  • Private Medical Insurance & Dental Cover
  • Employee Assistance Programme with AXA

Video Interviewing will be completed for these roles on an immediate basis.

Apply now!

Job Types: Full-time, Permanent

Salary: From £17,600.00 per year


  • 10 hour shift

Work remotely:

  • Yes

Job Location Information:
City: Manchester
State: Eng
Country: Gb
Location: Manchester

Date Posted: 2021-05-04
Job Listing No# : 280185

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