Customer Service Advisor A Vacancy In Alexander Mann

Hiring Organization / Company: Alexander Mann
Basic Salary: To Be Discussed
Employement Type: Full-Time

Job Details:

Job Description

Pay Rate: £10.11 per hour

Position: Customer Care Advisor

Working Hours: 11am-3pm, 5 days per week, 2 NWD off in the week

Duration: 6-month initial temporary contract with permanent opportunities

Support new and existing customers with their financial & service needs via a range of channels where appropriate and delivers an excellent customer experience. Helps Britain and Northern Ireland prosper and ensures customers receive fair outcomes, are dealt with efficiently and referred to the correct person or channel where appropriate, including our vulnerable customers. Acts in line with the Group Values, Behaviors and Codes of Responsibility and supports LBG priorities

Role Description;

· Provides a high level of consistent customer service and is committed to deepening customer relationships by identifying genuine customer needs and managing them at first touch where possible

· Adapts well to change and ensures implementation is consistently evidenced through knowledge of products/ processes and actions/ behavior

· Shows care about the customer, utilising all feedback provided to understand and improve the customers’ experience, escalating any barriers which may hinder a seamless customer experience whilst taking ownership to move the customer as far along their journey as possible

· Behaves in a manner that always ensures the customer comes first and observes proper standards of market conduct. Acts with skill, care and diligence in providing services to customers, treating them sensitively, flexibly and responsively


- Excellent customer service skills

- Customer service background

- Computer literate

- Flexible and adaptable to change

- Ability to work as part of a team

Benefits -

· 6 weeks full training will be provided

· Great rates of pay with various increase and overtime available after training

· Flex cash benefits paid after 12 weeks

Potential for progression and or a permanent position

Contract length: 6 months

Job Types: Full-time, Temporary, Contract

Salary: £10.11 per hour

Reference ID: 00144

Job Types: Full-time, Temporary

Salary: £10.11 per hour


  • Monday to Friday
  • Weekends

Job Location Information:
City: Dunfermline
State: Sct
Country: Gb
Location: Dunfermline
Job Listing No# : 280177

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